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Hospitality Assistant 25 hours – Part-time

Are you looking for a new challenge in your career? An opportunity has arisen for someone with and warm and friendly disposition with a keen interest in nutrition and hydration or be willing to improve relevant knowledge in this area.  Join our close-knit team and bring a smile to our residents and benefits to your career.  You will be patience and understanding, well organised and able to use your own initiative to go the extra mile to ensure our residents and their guests have what they need.

Ideally you will work a shift pattern of 5 days a week between 9am to 2pm worked as part of a rota and to include some weekend working. Some flexibility regarding hours may be possible for the right candidate.


Purpose of Position

  • Supervising and serving meals to our residents and their guests ensuring that no resident feels in any way rushed or pressured to finish a meal.
  • Ensuring that all guest meal bookings are recorded accurately for ordering and accounts purposes.


  • Liaise with the Head of Kitchen and check the menu daily
  • Setting the Orangery Dining room for all meals focussing on a high standard of presentation
  • Visit each resident daily, ensuring that they are aware of the choices, clearly recording their menu choices and providing guidance as necessary
  • Liaise with the Head of Kitchen regarding any special requirements for the day and provide residents’ choice information for meal planning
  • Clean and re-fresh all water jugs and glasses and return them to residents’ rooms
  • Attend appropriate training/development programmes and staff meetings as scheduled
  • Undertake any other duties required, including working in other areas when required to ensure the smooth running of the home and delivery of care to the residents
  • Always understand and maintain confidentiality.

Fixed Hourly Contract Benefits

  • Bank Holiday Enhancements 
  • FREE DBS check
  • FREE onsite parking 
  • FREE Homecooked meals, and refreshments that are varied weekly
  • Contributory Pension Scheme – Employee 5%, Employer 3%
  • Health Cash Plan & Employee Assistance Scheme: Cashback towards regular dental/optical costs
  • Membership to the Westfields exclusive deals and discounts club, valid at 100s of retailers
  • Refer a Friend to Birtley who successfully passes our Induction and Training Scheme and earn yourself a £250 bonus*.

Following A Successful Probation Access To

  • Powered by Apple & PC World/Currys.  Get the latest tech through your employer* and spread the cost with up to 12 monthly payments from your salary.
  •  Save 25-39% of the cost of a new bike & accessories whilst also *spreading the cost.


* Terms and conditions apply.

Please Note:

Due to our rural location access to a vehicle is useful, as public transport to the house is limited. All job offers are subject to an existing right to work in the UK and receipt of satisfactory completion of an enhanced DBS check and references. It is a legal requirement that everyone who works or volunteers in our care home is fully vaccinated against COVID-19 unless they are under the age of 18 or have a medical exemption. This also applies to anyone entering the care home for a job interview.

You can demonstrate your COVID-19 vaccination status using the NHS COVID Pass service via the following routes:
  • The NHS App
  • The NHS Website
  • The NHS COVID Pass Letter
  • The NHS appointment card cannot be used as proof of vaccination status. 
This job description reflects the culture and core values of Birtley House which actively promote team spirit and the aims to ‘be the best’.
Birtley House will only respond to applicants that have an existing right to work in the UK as we do not have any certificates of sponsorship available.
Unfortunately, if you do not receive a response within 2 weeks your application has been unsuccessful.