Call us now: 01483 892055

Saturday and Sunday Receptionist

We are looking for a dynamic self-starter with a ‘can-do’ attitude, and a polite and professional demeanour, to join our friendly reception team. Our core values are Kindness, Integrity, Positivity and Adaptability.

Hours: 10 a.m. to 4 p.m. on Saturdays and Sundays

CLOSING DATE: 5th December 2023.

Purpose of position:

To assist with the administration and general running of the Nursing Home.


  • Maintaining complete confidentiality regarding all residents and their medical issues and company matters adhering to GDPR Regulations and the Company’s Information Governance Handbook.
  • Liaising with residents and families to provide a supportive and responsive service.
  • Liaising with all departments within the Nursing Home to ensure effective communications between parties making sure that messages have been passed on to the appropriate person accurately and in a timely way.
  • Providing a variety of administrative and general support to senior staff including but not limited to:

    • Manning the reception desk and meeting, greeting and and directing visitors.
    • Answering telephone calls, dealing with routine enquiries taking accurate messages for both residents and staff, either verbally or via email
    • Typing, printing, photocopying, scanning, filing, laminating and other clerical tasks as required – knowledge of Microsoft Office Word, Excel, Outlook essential
    • Entering Data onto the Companies various systems in an accurate and timely way.
    • Preparing Welcome Packs for new residents.
    • Arranging transport requests such as booking taxis for residents’ visitors or liaising with the Resident Driver in order to organise transport for medical appointments.
    • Dealing with newspaper order requests and queries.
    • Receiving and checking deliveries
    • Ordering and distributing stationary.
    • Assisting the Marketing Department with preparing and distributing marketing material, newsletters and correspondence.
    • Knowledge of the petty cash system.
    • Undertaking such other duties as may be mutually determined from time to time.
  • Working as an effective and co-operative member of the Reception Team, under the guidance of the Resident Liaison Director, to help with the successful running of the nursing home.
  • Adhering to all Company Policies and Procedures.

Training & Development

  • Maintaining and improving professional knowledge and competence.
  • Complete all online Mandatory Training Courses within the required timeframe and attend all practical training sessions and meetings as requested by the Line Manager.
  • Attend and participate in regular supervision sessions and Annual Appraisal as directed by the Line manager.
  • Demonstrate a commitment to audit and evaluation of the services and one’s own practice.

Health & Safety

  • It is your responsibility to read all the company’s policies and procedures.
  • It is your responsibility to report any hazards to the manager.
  • Demonstrate a commitment to audit and evaluation of the services and one’s own practice.
  • Undertaking such other duties as may be mutually determined from time to time.

 Fixed Contract Hourly Benefits

  • FREE DBS check.
  • FREE onsite parking 
  • FREE Homecooked meals, and refreshments that are varied weekly.
  • Contributory Pension Scheme – Employee 5%, Employer 3%.
  • Health Cash Plan & Employee Assistance Scheme: Cashback towards regular dental/optical costs. 
  • Membership to the Westfields exclusive deals and discounts club, valid at 100s of retailers. 
  • Refer a Friend to Birtley who successfully passes our Induction and Training Scheme and earn yourself a £250 bonus*.

 Following A Successful Probation Access To

  • Powered by Apple & PC World/Curry.  Get the latest tech through your* employer and spread the cost with up to 12 monthly payments from your salary.
  •  Save 25-39% of the cost of a new bike & accessories whilst also *spreading the cost.

 * Terms and conditions apply.

Please Note:

Due to our rural location access to a vehicle is useful, as public transport to the house is limited. 

All job offers are subject to an existing right to work in the UK and receipt of satisfactory completion of an enhanced DBS check and references.

This job description reflects the culture and core values of Birtley House which actively promote team spirit and the aims to ‘be the best’.

Birtley House will only respond to applicants that have an existing right to work in the UK as we do not have any certificates of sponsorship available.

Unfortunately, if you do not receive a response within 2 weeks your application has been unsuccessful.