Our Nursing & Care Team
At Birtley House, we have a team of dedicated, experienced and highly qualified nurses & care staff who are on hand to support residents and their families. The team is led by our Registered Manager Sylwia Indycka, working together to support each other and delivering high quality care.
Highest Standards of Care
We pride ourselves in providing the highest standards in care which spans across the whole team from managers to companions and the support services team. This level of care is demonstrated through our dedication and compassion for each and every resident here at Birtley House.
We also embrace our relationships with varying governing bodies including the Care Quality Commision (CQC) who we have always referred to for guidance in times of change.
Considerable Experience
The staff have considerable experience in working with residents who have varying needs ranging from very low and independent, to very high dependency. Wherever possible we will guide you to make your own choices and manage your own care.
We are experienced in caring for those who have specialist needs including conditions such as Parkinson’s, Multiple Sclerosis, Strokes, and even Motor-neurone disease. Together, our multi-disciplinary team bring the skills and experience needed to deliver fully personalised care to each person. Using a holistic approach to nursing care, we also specialise in end-of-life palliative care services which can usually only be provided in a hospice.
Continuity of Care
Aside from almost 90 years as a registered care service provider, and surviving various economic depressions, World Wars and other uncertainties, we know many things about the business of care, and one key factor being that it is the little things that make the difference to our staff, and our residents.
Our introduction of ‘Keyworkers’ for example, was once a small innovation in our practices which we have maintained because it makes the biggest difference to a person’s experience of care. A keyworker is one named member of the team allocated to each resident. This truly enhances the continuity in our delivery of specialist nursing care and helps to build trusting relationships for Residents whilst creating further job satisfaction for staff.
We also know it is important to remain actively involved in the changes within the care industry ensuring awareness of changes to legislation and care practices. We encourage our team to continually update their knowledge through the mandatory annual training that we provide, and also in specialist training in areas of care that affect the elderly.
View our Job Vacancies
We are always looking for talented and ambitious people to join our award-winning team.
Award-Winning Care
As a Nursing Home we have won awards and have been nominated for several awards over the years. These include ‘Care team of the year’, ‘Winner of best outdoor environment’ and ‘Innovation in workforce, recruitment and retention’.
Our most recent award-winninig attributes are as follows:
- Winner of Caring UK Awards 2022 - 'Best Outdoor Environment'
- Finalists at Surrey Care Awards 2024 - 'Care Home of the Year'
- Winner of Surrey Care Awards 2023 - 'Innovation in the Workforce Recruitment & Retention'
