Safeguarding Policy

Safeguarding is described as ‘protecting an adult’s right to live in safety, free from abuse and neglect.’

Adult Safeguarding is about preventing and responding to concerns of abuse, harm or neglect of adults. Individuals who are vulnerable may be unable to take care of themselves or protect themselves against significant harm or exploitation. This means that they may be at risk of abuse or neglect due to the actions (or lack of action) of another person. In these cases, it is vital that Birtley House works together to identify people at risk and put steps in place to help prevent abuse or neglect.

Safeguarding Adults is a priority for Birtley House. The activities carried out by Birtley House mean that there are a range of staff and people working on our behalf who may come into contact with people who are at risk of harm.

What Action Must you Take if you have Concerns?

Birtley House follows the Surrey County Council safeguarding procedures and its own policy and procedure details the responsibilities and action required by all staff. If you have any concerns that someone is at risk of harm or abuse, is being harmed or abused, you must take action.

  • Ensure your own safety – leave the situation if you are at risk of harm

  • Wherethere is clear evidence of harm or an imminent danger, call the emergency services immediately

  • Treat all allegations of abuse seriously

  • Report concerns to your line manager as soon as possible

Who do you Report your Concerns to?

At Birtley House the person responsible for safeguarding is:

Sylwia Indycka

They can be contacted on 01483 892055 or

Escalating Concerns

We report our concerns to Surrey County Council

Multi Agency Safeguarding Hub (MASH): 0300 470 9100

Raising a Concern to the CQC

You can also contact the CQC if you feel that you cannot use the Whistleblowing Policy and Procedure at Birtley House.

The CQC can be contacted by using the following methods:
Phone: 03000 616161
Post: CQC National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne. NE1 4PA