Testimonials

Testimonials...

At Birtley House, we take pride in the quality of personalised care we provide to our residents. Our commitment to care is reflected in the heartfelt testimonials shared by those who have experienced first-hand the warmth, compassion, and dedicated support of our community.

As you navigate through this page, you will encounter genuine accounts from residents, their families, and friends, offering a glimpse into the positive impact Birtley House has had on their lives. From compassionate healthcare professionals to engaging activities and a nurturing environment, our community is designed to enrich the lives of those we serve.

We invite you to explore these testimonials and discover the stories of appreciation, joy, and companionship that define the Birtley House family experience.

Thank you for taking the time to learn more about the Birtley House community through the words of those who matter most – our residents and their loved ones.

‘I felt awful when I arrived but the pot of flowers from the garden on my windowsill really lifted my spirits and made me feel welcome. Throughout my stay I was treated with care and kindness by all the staff. After the first few days it really helped when several people said ‘oh you’re looking better’ I appreciated the involvement of all the family. From the initial greeting by Frank to the final good wishes from Caroline.’
S N (Respite Resident)
‘Dad loved the grounds of Birtley House and the view from his room. He especially loved the visit of the duck soon after his arrival.’
B P (Residents Family)
I received kindness, care throughout my stay of a period of 2 months. Every member of staff was aware of my needs and assisted me whenever I called upon them. Cleanliness was very high. Food was very well presented.
P T(Respite Resident)
‘Birtley House is wholly unique in its sense of dedication to the physical, mental and ‘extended family’ inclusion of all who are fortunate enough to stay here.’
S B (Resident)
My mother received excellent care throughout her 9 week stay at Birtley. The staff were caring, helpful and friendly to the max. I cannot recommend this place highly enough.
Claire B(Daughter of Resident)
My reason for a 3-week stay was to recover from hospital attention for type 2 diabetes. Following 3 week stay, I have recovered from physical weakness and received complete instruction for my diet, exercise and timing of any medication, balanced with daily food intake.
W M(Respite Resident)
A very kind, compassionate, gentle approach to our whole family. My mother received very good care by engaged professional staff. Beautiful home, stunning grounds, very very personal attention.
K S(Daughter of Resident)
I needed respite care after having broken my hip and spending two weeks in hospital. The medical/nursing care was excellent. Physiotherapy is excellent with sessions as required. Care support very good - nothing too much trouble.
H M(Respite Resident)
My mother has stayed here several times for periods lasting two weeks and sometimes longer. This gives her family and her a bit of a break and she enjoys the change of scene. She particularly likes the beautiful gardens.
C B(Daughter of Resident)
‘My heartfelt thanks for all you arranged for those of us who were here on Christmas Day. It was for me a happy time from dawn until dusk and a privilege to be with you and all your family members, big and small. Coming myself from a large family it made me feel part of yours and welcomed into your home.’
L T (Resident)

‘I felt awful when I arrived but the pot of flowers from the garden on my windowsill really lifted my spirits and made me feel welcome. Throughout my stay I was treated with care and kindness by all the staff. After the first few days it really helped when several people said ‘oh you’re looking better’ I appreciated the involvement of all the family. From the initial greeting by Frank to the final good wishes from Caroline.’

SN (Respite Resident)

 

‘Dad loved the grounds of Birtley House and the view from his room. He especially loved the visit of the duck soon after his arrival.’

BP (Residents Family)

 

‘I received kindness, care throughout my stay of a period of 2 months. Every member of staff was aware of my needs and assisted me whenever I called upon them. Cleanliness was very high. Food was very well presented.’

PT (Respite Resident)

 

‘Birtley House is wholly unique in its sense of dedication to the physical, mental and ‘extended family’ inclusion of all who are fortunate enough to stay here.’

SB (Resident)

 

‘My mother received excellent care throughout her 9 week stay at Birtley. The staff were caring, helpful and friendly to the max. I cannot recommend this place highly enough.’

Claire B (Daughter of Resident)

 

‘My reason for a 3-week stay was to recover from hospital attention for type 2 diabetes. Following 3 week stay, I have recovered from physical weakness and received complete instruction for my diet, exercise and timing of any medication, balanced with daily food intake.’

WM (Respite Resident)

 

‘A very kind, compassionate, gentle approach to our whole family. My mother received very good care by engaged professional staff. Beautiful home, stunning grounds, very very personal attention.’

KS (Daughter of Resident)

 

‘I needed respite care after having broken my hip and spending two weeks in hospital. The medical/nursing care was excellent. Physiotherapy is excellent with sessions as required. Care support very good – nothing too much trouble.’

HM (Respite Resident)

 

‘My mother has stayed here several times for periods lasting two weeks and sometimes longer. This gives her family and her a bit of a break and she enjoys the change of scene. She particularly likes the beautiful gardens.’

CB (Daughter of Resident)

 

‘My heartfelt thanks for all you arranged for those of us who were here on Christmas Day. It was for me a happy time from dawn until dusk and a privilege to be with you and all your family members, big and small. Coming myself from a large family it made me feel part of yours and welcomed into your home.’

LT (Resident)